Customer Support

DELIVERY

All orders will be processed on the first working day after receipt of the order. Delivery will be dependent on your individual terms of trade. If no specified delivery terms are in place you should receive your product/s at your nominated delivery address within 2-3 working days of placing your order.

Unless otherwise stated, we hold stock of all products featured on this site although from time to time we may be between shipments when you place your order. If for any reason we are not able to supply the product you have ordered, or there will be a delay on supplying it, one of our customer service representatives will be in contact via phone or email to advise you.

As many of the items we supply are bulky and heavy there may be delivery charges that apply. These charges will depend on the size and weight of the products and the location they are to be delivered to. All delivery charges are calculated and confirmed at the time you place your order so there are no nasty surprises later.

It is very important that all orders are checked for accuracy and condition upon receipt. Any issues must be reported back to us within 48 hours of delivery. If there is any doubt as to the condition of goods, please note the details on the carriers’ con note prior to signing for receipt.

We only ship orders to New Zealand addresses. We do not accept international orders.

RETURN POLICY

If you receive products that are not as ordered, please notify us within 14 days. For goods to be credited, they will need to be delivered back to Bernsport in the original condition and packaging. Freight charges on returns will be the responsibility of the buyer and a 10% re-stocking fee will apply on all returns. If the goods are returned damaged or in lesser condition than when originally purchased (including the state of packaging) extra fees may be charged to cover the cost of reinstating the goods to original condition.

PRODUCT WARRANTY

All product warranties are detailed in the individual product information and are against defective parts and workmanship. Goods which are proven to be defective within the stated warranty period of the date of invoice will be repaired or replaced free of charge upon the return of the goods to Bernsport. It may, on occasion, be necessary for goods to be delivered to a nominated warehouse or service centre at the buyer’s expense. Repaired or replacement goods will be delivered to the buyer at Bernsport’s expense if within the warranty period from the original invoiced purchase date. The warranty does not apply if damage is caused through improper use. All warranty claims must be accompanied by a valid invoice or acceptable proof of purchase.

FULL TERMS AND CONDITIONS

Click here to view our complete wholesale Terms and Conditions.